This page contains some common activation questions and their answers.

Q. What do I do with a 12-digit Activation Key?

You will not receive an Activation Key or Serial Number if you simply want a 15-day trial of Yenka or a free home licence. Activation Keys are only used if you have purchased a licence or have a free school product.

When you run the Yenka plug-in for the first time, you will be asked to enter your 12-digit key to activate your licence. Click here for full instructions.

Note: Customers receive a Serial Number only if they purchased a Yenka Product. A Serial Number contains 16 digits and is used to add a purchased product to your account on the Yenka.com website. After adding a Serial Number to your account, you will receive an Activation Key, which contains 12 digits. Use 16-digit Serial Numbers on the website; use 12-digit Activation Keys in the software. For free licences, you will be issued an Activation Key, but not a Serial Number.

Q. When I try to activate my product I get a dialog box which says "Connecting..." and never actually connects! How do I activate Yenka?

A. This is a common issue for users on a network with restricted internet access and for home users without an internet connection. In order to license Yenka, you will need access to the internet.

If you have a firewall, you may need to tell it about Yenka. To do this, change your firewall settings to allow the Yenka application to access the Internet, including yenka.com. If you have content filtering or parental control software, please ensure that yenka.com is on the list of allowed websites.

If you connect to the internet via a Proxy Server, then you will need to tell Yenka about it. Click here for full instructions.

Q. When I try to start my product I get an error message saying "Error: cannot write files to the installation directory on your disk...". Why can't Yenka write to the directory?

A. If Yenka is installed locally, this means that you're running the product without administrator privileges. If you have access to the administrator account on your machine, run the application using that account, otherwise ask your administrator to license the product.

You will see this error if you are trying to license and run Yenka from a shared network drive without full read/write file permissions. You should ask your administrator to license the product on the host computer.

Q. When I try to activate my product I get an error message saying 'Downloaded, but could not set the licence'. Why can't Yenka set my licence?

A. If Yenka is installed locally, this means that you're running the product without administrator privileges. If you have access to the administrator account on your machine, run the application using that account, otherwise ask your administrator to license the product.

You will see this error if you are trying to run and licence Yenka from a shared network drive without full read/write file permissions. You should ask your administrator to license the product on the host computer.

If you are licensing Yenka through a proxy server, you could also get this error by entering incorrect proxy details. Please check that you have entered the correct port and try again.

If you need more information or you cannot find an answer to your question here, please email your query to info@yenka.com.